سياسة الاستبدال والإسترجاع

Because your comfort matters to us and your satisfaction is our priority, we have ensured a simple and clear exchange and return policy that guarantees your rights and makes your shopping experience with us easier.

You could:

• Return the product within 7 days of purchase.
• Product exchange within 19 days of purchase date

This is subject to the following conditions:

• The product must be in its original condition at the time of purchase and undamaged .
• It must not have been used or benefited from.
• The customer bears the shipping cost if purchasing from the online store.
• In the case of international exchange, the customer bears the full costs of shipping and delivering the product to the shipping company.

Cases that are not covered by exchange or refund:

• Products manufactured specifically to customer specifications or according to special requirements, except in the case of a defect or non-compliance with the agreed specifications.
• In case the product is damaged as a result of misuse.

Important note:

In the event of any defect in the product or an error in the order, we are committed to bearing all costs and compensating you in a way that ensures your comfort and complete satisfaction.